Claiming compensation under the Consumer Protection Act. As a consumer, you have every right to expect that the goods you buy are safe to use. … Anyone injured by a faulty product, whether that product is a television, a kitchen appliance or a car, has the right to bring a compensation claim.

  • Satisfactory quality – Goods shouldn’t be faulty or damaged when you receive them. You should ask what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won’t be held to as high standards as luxury goods.
  • Fit for purpose – The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods.
  • As described – The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase.
  • The service contract is governed by the Consumer Rights Act, which means you can use this as protection should anything go wrong.

The rules mean that all contracts for services must do the following:

  • The trader must perform the service with reasonable care and skill.
  • Information that is spoken or written is binding where the consumer relies on it.
  • Where the price is not agreed beforehand, the service must be provided for a reasonable price.
  • Unless a particular timescale for performing the service is set out or agreed, the service must be carried out in a reasonable time.

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